Find answers to common questions about our products, services, and technical specifications.
Our dispensing valve technologies can handle fluid viscosities ranging from less than 50 cps (water-like) to over 1,000,000 cps (thick pastes). The specific range depends on the valve type: auger valves are ideal for medium to high viscosity materials, jet valves work best with low to medium viscosity fluids, needle valves are suitable for precise dot dispensing across various viscosities, and piston valves excel at large-volume dispensing of thicker materials.
Yes, we provide comprehensive installation and training services. Our certified technicians will install and commission your equipment at your facility. We also offer operator training programs that include hands-on sessions covering equipment operation, programming, maintenance, and troubleshooting. Training can be conducted at your site or at our facility in Shenzhen.
Absolutely. Our in-line dispensing and screw driving systems are designed for seamless integration with existing conveyor systems and production lines. We support standard industrial communication protocols including RS-232, RS-485, Ethernet/IP, and can interface with MES systems for data logging and traceability. Our engineering team will work with you to ensure smooth integration.
Lead times vary depending on the complexity of the custom solution. Standard configurations typically ship within 4-6 weeks. Custom engineered solutions may require 8-12 weeks from design approval to delivery. We will provide a detailed timeline during the quotation phase and keep you updated throughout the manufacturing process.
All Ziqi Technology equipment comes with a standard 12-month warranty covering parts and labor. Extended warranty options are available. Our after-sales support includes remote technical assistance, on-site service calls, preventive maintenance programs, and a comprehensive spare parts inventory. We aim to respond to all support requests within 24 hours.
Yes, we encourage customers to send sample materials for testing and validation. Our application lab in Shenzhen is equipped to perform dispensing tests using your actual materials on our equipment. We will provide a detailed test report with process parameters, dispensing results, and recommendations. This service is complimentary for qualified prospects.
Our technical team is ready to assist with any specific questions about your application.
